Author Archives: shannonarmenis

I like to refer to the following little anecdote as “Behind the Plane Ride”. We had already taken this trip to Greece once before with my oldest when he was 18 months old. Honestly, we didn’t even bat an eye at the idea of traveling internationally with him. He rose to the occasion and wasContinue reading “Behind the Plane Ride”

I gave Rudy a deadline of 48 hours to respond. He missed it, leading to another email… Dear Mr. Rudolph Chow,Remember that time I sent you an email about being overcharged and you sent me one back apologizing and said it was corrected and would never happen again? Yeah, me neither, so here I amContinue reading “DPW – Part 5”

After the last email, Robenia either quit her job or went into the Witness Protection Program because I never did hear from her again. However, I am not only competitive but do not give up that easily. So I accepted the challenge and after a little research found the email of Rudolph Chow, the Director ofContinue reading “Straight to the Top – DPW Part 4”

Finally, I received a call from Ms. S who informs me that she was previously a supervisor in the Adjustments Department but had recently switched roles and departments. She did agree to credit my account and forward the request to someone in the Adjustments Department to be processed. She also gave me her contact informationContinue reading “DPW part 3”

After my first email, I received a response from the City of Baltimore Department of Public Works stating that my account was being forwarded to the Adjustments Department and that I would be receiving a phone call from a Supervisor by the end of the next business day.  January 12, 2018 Good Evening Ms. B,While IContinue reading “DPW – Part 2”

This is the first in a series of email correspondence with the City of Baltimore Department of Public Works. The snarky emails have become a favorite among family and friends. The first email was sent  out of complete frustration, to a contact that I received from our local community representative, after making monthly phone calls for overContinue reading “Department of Public Works – Part 1”