After my first email, I received a response from the City of Baltimore Department of Public Works stating that my account was being forwarded to the Adjustments Department and that I would be receiving a phone call from a Supervisor by the end of the next business day.
Good Evening Ms. B,
While I was hopeful that someone would be in contact with me today as you had promised, I have yet to hear from anyone from the adjustments department as of this email.
Look, I get it. I read the newspapers and all the articles detailing the exorbitant mess that is the Water Billing System in the City of Baltimore.
I have read how understaffed your department is in correlation to the amount of accounts that are serviced. I am not here to make your life difficult. Am I frustrated? Yes. But I am willing to do whatever I need to to do to get this resolved as quickly as possible. I am sure that, at this point, you may dread hearing from disgruntled customers as much as I dread having to keep following up with the Department of Public Works.
I appreciate that you were the only person to reach out to me from your department and that you cannot make a colleague pick up a phone and call me, however, you are the closest contact I have to a resolution. Please do not abandon my account, contact me if there is anything I can do to help this along. I promise, I am easy to deal with. Although I am frustrated, I haven’t lost my sense of humor as I would hope you could deduce from my first email.
If you would prefer to give me the contact information for the supervisor assigned to my case in the Adjustments Department, feel free and you can move on to another customer with a water bill issue. If you can’t, then you will get the opportunity to enjoy my charm for a little longer. I am sincerely hoping that you find this email after a wonderful, relaxing weekend. Looking forward to speaking with you.
I gave her 2 business days but still nothing. So, I sent her another email.
Is it okay if I call you Robenia? Although this relationship is beginning to feel a bit one sided, I am still getting the inclination that it will be a long term one. Therefore, it seems suitable that we be on a first name basis.
Moving on to the issue at hand. I will admit Robenia, I was feeling a little hurt that I didn’t hear from anyone on Monday. However, after breaking up somewhere north of 17 fights between my older boys, it dawned on me that your offices were also closed in celebration of the MLK holiday. My happiness and relief was short lived when I didn’t receive a phone call or email on Tuesday either.
I am starting to feel like the Baltimore City Department of Public Works just isn’t that into me but the fact of the matter is, Robenia, I’ve got 99 problems and a water bill is still one of them. It is also beginning to appear that the Adjustments Department Supervisor seems to have somewhat of a mythical existence.
So,where do we go from here, Robenia? What can I do to get the old ball rolling? To quote my good friend, Jerry Maguire, “HELP ME, HELP YOU!” Looking forward to your input.